Customer Service Commitment
Dedicated Support, Personalized Solutions, Unmatched Service
We truly value our clients’ business, and we strongly believe an integral part of your charter school’s insurance program is the professional service provided to you by your agency.
As such, we actually agree with all our charter school clients to establish the minimum level of customer service you can expect from us. Below you will actually find a copy of the commitment we make with each one of our charter schools.
- Customer Service Item
- Certificates of Insurance
- Phone Calls Returned
- Staff Availability
- Agent Availability
- Risk Management Review
- Workers Compensation Safety Program Review
- Auto Liability Safety Program Review
- Claims Review Meetings
- Annual Claims Review
- Delivery of Renewal Information
- Present Insurance Marketing Summary
- Renewal Proposal
- Select Insurance Carrier(s)
- Release Renewal Insurance Certificates
- Policy Delivery
- Frequency
- Same Business Day
- Same Business Day
- Mon.-Fri. 8:00 a.m. to 5:00 p.m.
- Anytime
- Quarterly
- Annually
- Annually
- Quarterly
- 90 Days Prior to Renewal
- 90 Days Prior to Renewal
- 45-60 Days Prior to Renewal
- 15 to 30 Days Prior to Renewal
- 15 to 30 Days Prior to Renewal
- 24 Hours After the Receipt of Policy Number(s)
- Within 60 Days After Renewal
We truly value our clients’ business, and we strongly believe an integral part of your charter school’s insurance program is the professional service provided to you by your agency.
As such, we actually agree with all our charter school clients to establish the minimum level of customer service you can expect from us. Below you will actually find a copy of the commitment we make with each one of our charter schools.
- Customer Service Item
- Certificates of Insurance
- Phone Calls Returned
- Staff Availability
- Agent Availability
- Risk Management Review
- Workers Compensation Safety Program Review
- Auto Liability Safety Program Review
- Claims Review Meetings
- Annual Claims Review
- Delivery of Renewal Information
- Present Insurance Marketing Summary
- Renewal Proposal
- Select Insurance Carrier(s)
- Release Renewal Insurance Certificates
- Policy Delivery
- Frequency
- Same Business Day
- Same Business Day
- Mon.-Fri. 8:00 a.m. to 5:00 p.m.
- Anytime
- Quarterly
- Annually
- Annually
- Quarterly
- 90 Days Prior to Renewal
- 90 Days Prior to Renewal
- 45-60 Days Prior to Renewal
- 15 to 30 Days Prior to Renewal
- 15 to 30 Days Prior to Renewal
- 24 Hours After the Receipt of Policy Number(s)
- Within 60 Days After Renewal